QUESTIONS
We warranty our gloves up to 1-year of original purchase date for defects and issues not caused by regular wear and tear. Simply just:
1. send us an email about the defect
2. show a picture of the issue
Then we'll ensure that you are still within the 1-year time frame and respond accordingly.
Also, we do have a crash warranty program. You'll need to send in pictures of the gloves as well as a description of what happened.
If you'd like to get the warranty process or crash replacement program rollin', give us a shout here!
If you need a different size and haven't ridden on the trails in your new gloves yet, we can provide a shipping label to use for your return. You will need to return the gloves with the original packaging as well. Rules Below apply.
Get the return process rollin' here!
*FREE RETURNS FOR DOMESTIC FULL PRICE ORDERS AND MUST HAPPEN WITHIN 60 DAYS OF PURCHASE FOR ALL DOMESTIC ORDERS. Orders with discounts of 20% or more are subject to return label payment.
**INTERNATIONAL RETURNS MUST HAPPEN WITHIN 90 DAYS OF PURCHASE. RETURNS ON INTERNATIONAL ORDERS REQUIRE ITEM(S) TO BE SHIPPED BACK TO HANDUP HQ AT THE COST OF THE CUSTOMER.
EXCHANGES: STORE CREDIT FOR THE ORIGINAL AMOUNT + SHIPPING COST IS ISSUED IF YOU ARE NEEDING TO EXCHANGE YOUR ITEM(S) IN ORDER TO ENSURE ITEM(S) ARE IN STOCK AND SHIP TO YOU SOONER. *valid for full priced items only
Here is our Sizing Chart, but if you already wear a Fox Glove or Giro Glove, Handup Gloves are sized very similar so ordering the same size should be fine.
Our cold weather and snow gloves have touch screen capabilities, but our regular and hot weather mountain bike gloves, as well as our golf gloves, do not include touch screen capabilities.
Why is that? - touch screen “material” in a glove is simply an added material that transfers heat from your fingertips to your phone screen. we put this material on our winter gloves as these are too thick to transfer the heat without this added material. For our regular and summer gloves, the heat from your fingers can be transferred by wetting your finger with a drop of water, or if your hands are just sweaty anyway. In fact, you can probably do this with lots of your different gloves.
Well why not just add it anyway? - Each addition step in the manufacturing process increases the price of the product to you good people. So why add "features" that we all naturally have 'at our finger tips' already. Also, take the time you have outdoors, to disconnect from your phone. We know you have to get that 'Gram in, but we encourage you to look around, chat with friends, and enjoy the moment.
Package lost in the mail or not delivered.
once a package leaves our facility, it is in the hands of the United States Postal Service (If you are shipping domestically). Sometimes packages “disappear” and we can be sympathetic to that. If you run into any shipping issues, please First open a case based on your tracking number with the United States Postal service.
Next reach out to us to keep us updated on the situation, and We will take all the necessary steps on our end to help remedy the situation.
Yes we DO, unfortunately it takes a while to get to you or is pretty expensive. However, we do build in $5 off of our normal shipping rates as we do want our international customers to be able to order our gear at a decent price. For international shipping you have 2 options:
1. United States Postal Service (USPS 10-14 business days): Cost is $10 but you only receive tracking up to USA customs. Then it is in the hands of your local shipping company and we have no control or visibility to it. We have seen things take up to 30 days to be delivered, so just take that into account when selecting this option. If you trust your local shipping service this may be the option for you.
2. DHL (3-5 business days): Cost is $29 USD, but you will have full tracking visibility along the way, faster shipping, and will be thoroughly pleased with the experience.
Sorry there is no in between shipping options, but trust us, we've checked for you. If you have any further international shipping questions, please shoot us an email here!
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Absolutely! We open up team and individual ambassador application every year on November 1st and choose who will be handup ambassadors by the new year.
We began this journey saying we would never bring designs back and that once they're sold out they would be gone forever. Then we got enough hate mail that we caved and brought back many of our popular styles and we have worked hard to make sure we have ample inventory year round.
now sometimes it still happens as we do limited collaborations with other companies from time to time and once those are gone they are typically gone for good, but if the hate mail piles up, we may bring back some designs.
Just shoot us an email here if you don't see something you're looking for on our site.
you can also see if a dealer in your area has what you're looking for.
yEs!!
We make all of our gloves, socks, and other clothing (with exception of the pants and shorts) in what we like to call Unisex “Standard Human being” sizing. As humans, we all come in different shapes and sizes. Our simple sizing accounts for that in it’s shape and flexibility, while our numerous designs fit a wide range of unique preferences.
Secondly, the body position we are in during our various sports requires more material and different cuts than the women’s and men’s specific clothing we wear day to day. It’s a piece of athletic attire, not a tailored power suit. Therefore, we’d encourage you to measure yourself, order the size that matches, and enjoy the wildly affordable prices & unique designs while you are at it!
lASTLY, We aren’t ignorant. We know that women’s specific pants and shorts are a must. Those additions are currently being designed and prototyped in house by our Female Co-owner.
If you check our Unisex Glove Sizing guide, you’ll see that our XXS is a VERY small glove. It would most likely fit an age range of 9-13 years old. We know you want to take your rugrats on the trail with you so this is our current best option.
As our company continues to grow and expand, we foresee a move into smaller sizes. In fact, we are working on it! Stay tuned as we want to get this just right!