See if your Question has already been answered here:
WHAT IS THE WARRANTY ON HANDUP GLOVES?
We warranty our gloves up to 1-year of original purchase date for defects and issues not caused by regular wear and tear. Simply just send us an email about the defect, show a picture of the issue, and we'll ensure that you are still within the 1-year time frame and respond accordingly. Also, we do have a crash warranty program. You'll need to send in pictures of the gloves as well as a description of what happened. If you'd like to get the warranty process rollin' or want to inquire about the crash replacement program, give us a shout here!
WHAT IF I NEED TO RETURN OR EXCHANGE SOMETHING?
If you need a different size and haven't ridden on the trails in your new gloves yet, we can provide a shipping label to use for your return or exchange. You will need to return the gloves with the original packaging as well. Get the return or exchange process rollin' here!
*FREE EXCHANGES FOR DOMESTIC FULL PRICE ORDERS. Orders with discounts of 20% or more are subject to return label payment.
*RETURNS & EXCHANGES MUST HAPPEN WITHIN 60 DAYS OF PURCHASE FOR USA DOMESTIC ORDERS
WHAT IF A DESIGN I LIKE GOES OUT OF STOCK?
Your guess is as good as ours. Just shoot us an out of stock email and if we get enough hate mail, we'll consider bringing it back. We began this journey saying we would never bring designs back, once they're sold out they are gone forever. Find them on the black market or steal a pair from your friend. But as this has become contentious, and the hate mail piles up, we may bring back some designs. If you still have questions about in-stock/out-of-stock product, feel free to give us a shout here!
WHAT ABOUT CUSTOM GLOVES?
All details of the custom glove process have been laid out on our custom page! Check'em out here!
WHAT SIZE OF HANDUP GLOVES SHOULD I ORDER?
Our Sizing Chart for gloves is here, but if you already wear a Fox Glove or Giro Glove, Handup Gloves are sized very similar so ordering the same size should be fine.
Lots of folks ask us why we avoid touch screen. Here’s why:
To begin, touch screen “material” in a glove is simply an added material that conducts heat. Something that ALSO transfers heat from your fingertips is moisture. Therefore, you can use a drop of water from a water bottle, wait until your gloves are sweaty, or even lick your thumb or index finger to use our gloves as a “Touch Screen Compatible” glove. It’s that easy. In fact, you can probably do this with lots of your different gloves.
Well why not just add it anyway? Each addition step in the manufacturing process increases the price of the product to you good people. So why add "features" that we all naturally have 'at our finger tips' already.
WHAT IF MY PACKAGE GET’S LOST IN THE MAIL?
Once a package leaves our facility, it is in the hands of the United States Postal Service (If you are shipping domestically). Sometimes packages “disappear” and we can be sympathetic to that. If you run into any shipping issues, please reach out and let us know. We will take all the necessary steps on our end to remedy the situation, case by case, and we can typically send you a new package. Let us know here.
WHAT IF I HAVE A GENERAL SHIPPING QUESTION?
Sometimes shipping is just... weird. If you have any questions, issues, or requests please reach out to us here!
DO YOU SHIP INTERNATIONALLY?
Are we in the 21st century where we live in a global economy? Yes we ship internationally, unfortunately it takes a while to get to you or is pretty expensive. However, we do build in $5 off of our normal shipping rates as we do want our international customers to be able to grab a pair of our gloves at a decent price. For international shipping you have 2 options:
1. United States Postal Service (USPS 10-14 business days): Cost is $10 but you only receive tracking up to USA customs. Then it is in the hands of your local shipping company and we have no control or visibility to it. We have seen things take up to 40 business days to be delivered, so just take that into account when selecting this option. If you trust your local shipping service this may be the option for you.
2. DHL (3-5 business days): Cost is $29 USD, but you will have full tracking visibility along the way, faster shipping, and will be thoroughly pleased with the experience.
Sorry there is no in between shipping options, but trust us, we've checked for you. If you have any further international shipping questions, please shoot us an email here!
DO YOU FOLKS DO AMBASSADORSHIPS OR SPONSORSHIPS?
Absolutely! We open up a team and individual ambassador application every November 1st to November 15th.
WHAT IF I WANT TO SELL GLOVES?
If you are a dealer domestically or internationally, and are interested in selling gloves, please reach out here and we will get back to you ASAP!
WHAT IF I JUST WANT TO SAY SOMETHING NICE, TELL YOU ABOUT ALL THE BEERS I DRANK IN YOUR GLOVES, AND HOW I'VE RIDDEN SO MANY MILES WITH MY HANDS GLUED TO THE HANDLEBARS?
We love that. Tell us all about it here!