Frequently Asked Questions:
WHAT IF A DESIGN I LIKE GOES OUT OF STOCK:
We do not redo styles. We like to keep things fun and fresh so, much like Air Jordan's, new designs arrive and when they are gone.. they are gone. Very rarely, will we bring back the same version of an old design, but most of the time we just put a new, fun twist on an older design just for the fun of it. Whenever that happens it is hard to tell. Between our intense bike riding and adult beverage slamming schedule, we try to get around to new/different gloves every month or two. If you like a particular glove though, we encourage you to pick it up as soon as you can because you never know how long they'll last.
What size of Handup Gloves should I order?
Our Sizing Chart for gloves is here, but if you already wear a Fox Glove or Giro Glove, Handup Gloves are sized very similar so ordering the same size should be fine. If not we offer free returns and exchanges if you haven't worn the gloves on the trail and have the original packaging.
What is the warranty on Handup Gloves?
We warranty our gloves up to 1-year of original purchase date for defects and issues not caused by regular wear and tear. Simply just send us an email about the defect, show a picture of the issue, and we'll ensure that you are still within the 1-year time frame and respond accordingly. Also, If you forget how to ride a bike for any reason and wreck, we have a crash warranty program. You'll need to send in pictures of the gloves as well as a description of what happened HERE.
What if I am not satisfied with MY Handup Gloves?
If for some reason you don't thoroughly enjoy your Handup Gloves when you receive them, before you ride in them on the trail, just ship the gloves back to us with the original packaging and shoot us an email so we can provide a full refund on your order.
What if I need to exchange the gloves for a different size?
If you need a different size and haven't ridden on the trails in your new gloves yet, send us an email so we can provide a shipping label to use for your return and exchange. You will need to return the gloves with the original packaging as well.
Do you SHip Internationally?
Are we in the 21st century where we live in a global economy? Yes we ship internationally, unfortunately it takes a while to get to you or is pretty expensive. However, we do build in $5 off of our normal shipping rates as we do want our international customers to be able to grab a pair of our gloves at a decent price. Sorry international customers, "Free Shipping on 2 Pairs of Gloves" only applies to US Domestic orders. For international shipping you have 2 options:
1. United States Postal Service (USPS 8-12 days): Cost is $15 but you only receive tracking through customs. Then it is in the hands of your local shipping company and we have no control or visibility to it. So if you trust them this may be the option for you.
2. DHL (3-5 days): Cost is $29 USD, but you will have full tracking visibility along the way, faster shipping, and will be thoroughly pleased with the experience.
Sorry there is no in between shipping options, but trust us, we've checked for you.